Knowledge Base

Here are the things you need to know when applying for water connection, disconnection and refund. Also see the list of our available payment centers. We've also included tips on how to conserve your water.

Water Connection/Disconnection, and Refund Requirements
Requirements for Water Connection

If Owner;

  • Land Title
  • Valid I.D.

If the owner is dead;

  • Land Title
  • Valid I.D.

If the owner will authorize;

  • Land Title
  • Special power of Attorney/ Authorization Letter
  • I.D. of the owner
  • I.D. of the authorized person

If tenant / lessee;

  • Valid I.D.
  • Authorization Letter
Requirements for Water Disconnection

If the one who's name on the Account;

  • Bring one valid I.D.

If he/she will authorize;

  • Valid I.D.
  • Authorization Letter
  • Valid I.D. of the authorized person
Requirements for Refund

If the one who's name on the Account;

  • Bring one valid I.D
  • Duplicate copy of the contract

If he/she will authorize;

  • Duplicate copy of the contract
  • Valid I.D.
  • Authorization Letter
  • Valid I.D. of the authorized person


Our Payment Centers (BWSI - Main Branch)
Accredited Payment Centers

We are accepting your Water Bill Payment on the following establishments:

  • Asia United Bank (AUB - Balibago Branch)
  • Metrobank (Any Branch)
  • Bank of Commerce (BOC - Balibago Branch)
  • China Bank (Dau Branch)
  • China Bank (Marquee Mall Branch)
  • Philippine National Bank (PNB - Dau Branch)
  • SM Savemore Balibago
  • SM Hypermarket - Mabalacat
  • SM Clark - Department Store / SM Business Center(near hypermarket)


Water Usage Quick Tips
Tips on Water Conservation

Here are some tips to help you conserve water.

  • Always make sure that taps/faucets are tightly closed.
  • Regularly check your pipes for leaks and have them repaired immediately.
  • Reuse water. For example, water used to wash dishes may may be reused for flushing the toilet.
  • When doing laundry by hand, soak heavily soiled clothes first to remove dirt easily. Use a basin or wash tub with the right amount of water.
  • Don't let the basin overflow under a running tap.
  • When doing a laundry by washing machine, wash with a full load only every other day. Use necessary amount of detergent so that less rinsing is required.
  • When bathing, take short showers or use pail and dipper instead.
  • Turn off tap while washing, shaving or brushing teeth. Use a glass of water for gargling.
  • Instead of using running water, fill a basin of water to soak and clean fruits and vegetables or even to rinse dishes.
  • Do not thaw frozen food under a running tap. Bring out frozen food early enough to thaw at room temperature before cooking.
  • Water plants, garden or lawn during cooler parts of the day like early in the morning or late in the afternoon.
  • When washing the car, use a pail, not a water hose, and a cotton rag instead of a sponge.